Terms & conditions


Appointments/cancellations

Please make sure to arrive on time as the session times cannot be extended. Should your session be shorter than 50 minutes due to your late arrival, you will still have to pay the full price.

 

In case you are unable to come to an appointment please let me know as soon as possible (email, contact form, phone, text message). If you cancel less than 24 hours before the appointment you will still have to pay the full price of the session.

 

Payment

Payment of counselling prior to a divorce by mutual consent according to § 95 Abs. 1a AußStrG is due in cash at the end of each session unless we have agreed something different (such as bank transfer). You can access the electronic receipt here.

 

Confidentiality

All counselling content is confidential. This means I will not pass on any information in connection with you and I will treat your issues confidentially.

 

To maintain a high standard of quality in my service, I regularly access professional supervision in the course of which I discuss contents of my work with my supervisor. In this context too, I do not pass on names or any details which might make your identifiable. The supervisor as well as any possible further participants of supervision sessions too have a duty to keep all information confidential.

 

Despite my confidentiality guidelines, I may have to pass on certain information in certain exceptional cases such as when you tell me of acute child endangerment. Should this happen, I make every effort to contact you and let you know I am taking this step.

 

I use a pre-printed form to confirm you have accessed counselling prior to a divorce by mutual consent according to § 95 Abs. 1a AußStrG. This includes your names, the date and the amount of sessions and cost. You can then present this confirmation to court.