Terms and conditions


Psychotherapy, couples therapy and counselling

 

Free first appointment

Before you start to access psychotherapy, couples therapy or counselling, we will arrange a free of charge first session which will last around 30 minutes. This is an opportunity for you to get to know me without any obligation and decide whether you would like to access one of my services.

 

Appointments/cancellations

Please make sure to arrive on time as the session times cannot be extended. Should your session be shorter than 50 minutes due to your late arrival, you will still have to pay the full price.

 

In case you are unable to come to an appointment please let me know as soon as possible (email, contact form, phone, text message). If you cancel less than 24 hours before the appointment you will still have to pay the full price of the session.

 

Payment

Payment of psychotherapy, couples therapy or counselling is due in cash at the end of each session unless we have agreed something different (such as bank transfer). You can access the electronic receipt here.

 

Children and teens

If you are a parent wanting your child to access psychotherapy, it is important the child wants to access the service, too. Children’s psychotherapy adheres to the same confidentiality guidelines that apply to adults.

 

If you are a parent wanting your child to access counselling (e.g. for children who refuse to go to school, have behavioural issues etc.) from a professional point of view parents too should access counselling sessions. Therefore, if you arrange counselling for your child you are required to access one counselling session for every 5 counselling sessions your child comes to.

 

Confidentiality

All content from psychotherapy, couples therapy and counselling sessions is confidential. This means I will not pass on any information in connection with you and I will treat your issues confidentially. Equally, I need children's and teenagers' permission to pass on information about the content of sessions to parents.

 

To maintain a high standard of quality in my service, I regularly access professional supervision in the course of which I discuss contents of my work with my supervisor. In this context too, I do not pass on names or any details which might make your identifiable. The supervisor as well as any possible further participants of supervision sessions too have a duty to keep all information confidential.

 

Despite my confidentiality guidelines, I may have to pass on certain information in certain exceptional cases such as when you pose an acute danger to yourself or others. Should this happen, I make every effort to contact you and let you know I am taking this step and to support you as best as I can.

 

Should you want me to pass on information about you to anyone else, you are able to agree in writing to override confidentiality guidelines.

 

 

Counselling prior to a divorce by mutual consent according to § 95 Abs. 1a AußStrG

 

Appointments/cancellations

Please make sure to arrive on time as the session times cannot be extended. Should your session be shorter than 50 minutes due to your late arrival, you will still have to pay the full price.

 

In case you are unable to come to an appointment please let me know as soon as possible (email, contact form, phone, text message). If you cancel less than 24 hours before the appointment you will still have to pay the full price of the session.

 

Payment

Payment of counselling prior to a divorce by mutual consent according to § 95 Abs. 1a AußStrG is due in cash at the end of each session unless we have agreed something different (such as bank transfer). You can access the electronic receipt here.

 

Confidentiality

All counselling content is confidential. This means I will not pass on any information in connection with you and I will treat your issues confidentially.

 

To maintain a high standard of quality in my service, I regularly access professional supervision in the course of which I discuss contents of my work with my supervisor. In this context too, I do not pass on names or any details which might make your identifiable. The supervisor as well as any possible further participants of supervision sessions too have a duty to keep all information confidential.

 

Despite my confidentiality guidelines, I may have to pass on certain information in certain exceptional cases such as when you tell me of acute child endangerment. Should this happen, I make every effort to contact you and let you know I am taking this step.

 

I use a pre-printed form to confirm you have accessed counselling prior to a divorce by mutual consent according to § 95 Abs. 1a AußStrG. This includes your names, the date and the amount of sessions and costs. You can then present this confirmation to court.

 

 

Court ordered parents’, family and child guidance counselling as required by § 107 Abs. 3 Z 1 AußStrG

 

Appointments/cancellations

Please make sure to arrive on time as the session times cannot be extended. Should your session be shorter than 50 minutes due to your late arrival, you will still have to pay the full price.

 

In case you are unable to come to an appointment please let me know as soon as possible (email, contact form, phone, text message). If you cancel less than 24 hours before the appointment you will still have to pay the full price of the session.

 

Payment

Payment of court ordered parents’, family and child guidance counselling as required by § 107 Abs. 3 Z 1 AußStrG is due in cash at the end of each session unless we have agreed something different (such as bank transfer). You can access the electronic receipt here.

 

Confidentiality

All session content is confidential.

 

To maintain a high standard of quality in my service, I regularly access professional supervision in the course of which I discuss contents of my work with my supervisor. In this context too, I do not pass on names or any details which might make your identifiable. The supervisor as well as any possible further participants of supervision sessions too have a duty to keep all information confidential.

 

Despite my confidentiality guidelines, I may have to pass on certain information in certain exceptional cases such as when you tell me of acute child endangerment. Should this happen, I make every effort to contact you and let you know I am taking this step.

 

I will issue written confirmation of the start and completion of your counselling sessions , both of these must be presented to court by you.

 

Should one parent quit before completion of all required sessions, I must inform court of this using a form which does not include any details or reasons.

 

Should my assessment lead me to decline counselling you, I must report this to court without stating any reasons.

 

Should you wish, I am able to issue a short written summary oft he results and any remaining issues for you.

 

 

Groups

 

Participation guidelines

Groups can be accessed once you have completed a free initial appointment with me and can be left at any point, there is no commitment.

 

The groups are meant to facilitate an informal exchange of thoughts, feelings and experiences and must not be used to advertise or recruit members for any clubs, service providers or similar.

 

Appointments/cancellations

Groups take place fortnightly and last around 100 minutes each. Check for dates here.

 

There is no commitment to participate in groups on a regular basis. Despite this, I still would ask you to let me know if you will miss the group or stop coming altogether.

 

The facilitator reserves the right to cancel group sessions due to urgent reasons such as illness. In this case, participants will be notified as soon as possible.

 

Payment

Each group attendance costs € 30, to be paid in cash directly when you attend. You can access the electronic receipt here.

 

Confidentiality

Any information shared by participants in the course of group sessions is confidential as far as the facilitator is concerned. This means I will not pass on any information in connection with you and I will treat your issues confidentially.

 

To maintain a high standard of quality in my service, I regularly access professional supervision in the course of which I discuss contents of my counselling work with my supervisor. In this context I also will not pass on names or any details which might make your identifiable. The supervisor as well as any possible further participants of supervision sessions too have a duty to keep all information confidential.

 

Despite my confidentiality guidelines, I may have to pass on certain information under particular circumstances such as when you pose an acute danger to yourself or others. Should this happen, I will make every effort to contact you and let you know I am taking this step and to support you as best as I can.

 

In groups we have an agreement to keep shared information confidential. However, only the facilitator is legally obliged to adhere to confidentiality guidelines and cannot be held responsible in case other participants pass on confidential information despite the agreement.

 

 

Seminars and self awareness

 

Booking/payment

Seminars must be booked in writing by email or contact form. Places will be assigned in order of bookings.

You will then receive confirmation your booking has come through and a bill.

 

The fee for the seminar must be paid as soon as possible by bank transfer. Your booking is finalized once payment has come through, you will receive confirmation of this. I recommend you book and pay seminars as soon as possible as only a limited amount of places are available.

 

All work material provided within seminars is included in the price.

All written material is copyright of the author and must not be duplicated unless you have my written permission.

 

At the end of each seminar you will receive a certificate of attendance.

 

Changes to your booking/cancellations

Any changes to your booking or cancellations must be made in writing by email, contact form or letter.

 

Changes to your booking and cancellations can be made free of charge up until 2 weeks before the start of the seminar.

Should you be able to name a replacement participant who will take over your booking, this change can be made with no additional charge up until the start of the seminar.

Cancellations made within 2 weeks to 3 days before the start of the seminar incur a cancellation fee of 50% of the seminar price.

For any cancellation later than that, the full price of the seminar is due and no refund can be given.

The date of cancellation is the date your written cancellation is received.

 

Cancellations and changes by the facilitator

The facilitator reserves the right to cancel or change dates for seminars or workshops if there are not enough bookings or any other urgent reasons such as illness. In this case the participants will be notified as soon as possible and seminar fees will be refunded in full or, if you wish, your booking can be changed to a replacement date.

 

Similarly, if any changes to the venue, content or seminar times become necessary, you will be notified as soon as possible.

 

Confidentiality

Any information shared by participants in seminars is confidential as far as the facilitator is concerned. This means I will not pass on any information in connection with you and I will treat your issues confidentially.

 

Despite my confidentiality guidelines, I may have to pass on certain information under particular circumstances such as when you pose an acute danger to yourself or others. Should this happen, I will make every effort to contact you and let you know I am taking this step and to support you as best as I can.

 

In seminars we have an agreement to keep shared information confidential. However, only the facilitator is legally obliged to adhere to confidentiality guidelines and cannot be held responsible in case other participants pass on confidential information despite the agreement.